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Customers Are Seldom Right.BY: Alessandro Saetta Vinci | Category: Others | Submitted: 2011-07-18 05:18:24
I would like to make it absolutely clear from the start that this isn't going to be nice. What's more, it's not even going to be an opinion sharing thing either, because what I'm about to do is not share mine and confront with yours, I'm absolutely adamant on this. I'm right, and I shall take no argument. So for those of you with a light heart, I suggest you turn on the tv. By the time this gets published there should be a nice film. Well, if you live in Italy, at least. Or, you could read a book instead. May I suggest "Più freddo della pioggia di Manchester"? It's a book I've written, still available on the website ilmiolibro.it Anyway. Back on topic. A few minutes ago I was in my favourite snack bar to have a coffee and something happened. A woman, I shall refer to as a "robust" woman, bought an ice cream and when she went for the bin to throw away the receipt, she dropped her ice cream and was straight ahead given a new one. For free. Now, it's all very well and admirable that she was given a fresh new ice cream she wasn't asked to pay for but the thing is that customers, and please pardon the pun, get accustomed to it. Because as far as I can tell not the bar owner, nor the bartender or anybody else in there could've been held responsible for that accident. As far as I can tell, it's all this robust woman fault and you could tell, by the looks of things, that she wasn't for the life of me going to pay for another ice cream. This brings me on neatly to today's topic. Or rather statement. Hold onto your knickers 'cause here goes: Customers are seldom right. For six months now I've owned and worked in a shop that sells phones and I can absolutely assure that all customers, with absolutely no exception, are needy, greedy, ignorant, stupid, dull, cocky, presumptuous and in most cases impolite. They don't listen, don't pay attention, don't read and don't care. Because of course there's always the complaints pocket. Which I like to refer to as THE GARBAGE BIN. The thing here is simple. If you buy a car and crash it, would you DEMAND the dealership to be given a brand new one? No, you wouldn't. Then what in the world made that fat lady think she could get a new ice cream for free? Oh sure, you might argue that a car is 15.000 € worth whereas an ice cream is only 1.50 but that snack bar sells about 150 ice creams a day, that sums up to 1.500 € a week. So, should they lose 1.500 € a week because fat ladies can't even handle a bloody ice cream? This is baffling to me because whenever the seller's willing to pay for something that's to blame on the customer that should be considered as a favour, not as a right. The EU states that all products sold in Europe must have a 2 years warranty, and the law is also very clear on the subject. All products that present a flaw in the first 2 years NOT due to the customers use must be repaired or changed for free. And that's alright. But what makes you think you can get it repaired with your warranty when the product you bought is already 3,5 years old? In addition to this, and it seems obvious to me, if you drop your cellphone or laptop, or if it falls into the water or if you smash it into smithereens because your favourite team just lost a game, this is NOT the makers fault, it's you. So, this is a message that goes out to my customers, in case they're here reading, next time you come here to complain about something YOU broke, I've got some very heavy Apple iPhone 4's in the back of the shop. And I'm not afraid to use them. Article Source: http://www.writearticles.org/ About Author / Additional Info: Comments on this article: (0 comments so far)
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